99zz Privacy Policy
A complete and transparent guide from 99zz on how your personal information is collected, used, and protected — including SSL encryption and strict security standards.
Welcome to 99zz. This Privacy Policy ("Policy") explains how 99zz ("we", "us", or "the Platform") collects, processes, stores, and protects your personal information when you use our website and services.
By using our services, you are considered to have consented to the practices described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact us at [email protected].
What information we collect
To operate our services properly and provide you with a safe, quality experience, we collect the following types of information:
1.1 Information you provide directly
Information you give us yourself when registering an account or using our services:
- Full name and date of birth (for age verification — you must be 21 or older)
- Mobile number and email address
- Preferred payment method details (bKash, Nagad, or Rocket account number)
- Documents required for identity verification (such as a copy of your national ID card or passport)
- Messages and information you provide when contacting our support team
1.2 Automatically collected information
Some information is collected automatically when you visit or use our platform:
- IP address and device type (mobile, desktop, tablet)
- Browser type and version
- Date, time, and duration of your visit
- Pages you viewed and games you played
- Referral source (the site or link you came from)
- Data collected through cookies and similar tracking technologies
1.3 Transaction-related information
Information relating to financial transactions, including:
- Deposit and withdrawal amounts and dates
- Payment method (bKash, Nagad, Rocket) and transaction ID
- Gaming activity history (bet amounts, win and loss records)
- Bonus usage and wagering history
How we use your information
99zz uses your information only for legitimate and necessary purposes. We never process your personal information in an unnecessary or irrelevant way. Our main purposes for use are as follows:
- Account management: Creating, managing, and securing your account.
- Payment processing: Securely completing deposit and withdrawal transactions via bKash, Nagad, and Rocket.
- Age and identity verification: Ensuring that only individuals aged 21 or older are using our services.
- Customer support: Providing proper responses to your questions, complaints, and requests.
- Fraud prevention: Ensuring account security and detecting any suspicious activity.
- Service improvement: Continuously improving our platform, game selection, and user experience.
- Legal compliance: Maintaining compliance with applicable laws and regulations.
- Responsible gaming: Monitoring user gaming patterns and providing support where needed.
Cookies and tracking technologies
99zz uses cookies and similar technologies to improve the functionality of our website and to provide you with a personalised experience.
3.1 Essential cookies
These are necessary to keep the site running correctly. Maintaining your login session, security verification, and basic functionality all depend on these cookies. The site cannot function without them.
3.2 Functional cookies
These cookies are used to remember your preferences (such as language and game history), making your next visit easier and faster.
3.3 Analytics cookies
These cookies collect information to help us understand which parts of our service are used most. This information helps us improve the 99zz experience.
Sharing information with third parties
99zz does not sell your personal information to any third party. However, certain information may be shared in the following situations to operate our services:
- Payment processors: Information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment gateway. This information is used solely for processing transactions.
- Technology service providers: Companies that provide us with server hosting, cybersecurity, and technical support. Strict confidentiality agreements are maintained with these partners.
- Legal obligations: Information may be disclosed in response to a valid order from a court or government authority, or as required by law.
- Fraud prevention agencies: Information may be shared where necessary to ensure account security and the proper operation of the site.
Data security measures
99zz uses industry-standard technologies and practices to protect your personal and financial information. Our security infrastructure consists of the following layers:
- SSL encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption. You can confirm this by looking for the padlock icon in your browser's address bar.
- Data encryption: Sensitive information stored in our database is kept in an encrypted state. Passwords and financial information are never stored in plain readable form.
- Access controls: Only authorised personnel have access to personal information, and all access is recorded in logs.
- Regular security testing: Our systems undergo regular security audits and vulnerability assessments.
- Two-factor authentication: A two-factor verification process is used to enhance account security.
Even so, no method of transmitting information over the internet is completely secure. We therefore cannot guarantee absolute security, but we are committed to providing the highest level of protection.
Data retention period
99zz retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- Active accounts: All relevant information is retained for as long as the account remains active.
- After account closure: Certain information may be retained for a defined period after account closure to meet legal and regulatory requirements.
- Transaction records: Financial transaction information is retained in accordance with applicable legal requirements.
- Marketing information: If you withdraw your consent, marketing-related information is deleted immediately.
Your rights and choices
As a 99zz user, you have important rights over your own information. To exercise these rights, contact us at [email protected]:
Access
The right to know what information we hold about you and to receive a copy of it.
Correction
The right to have your personal information corrected if it is incomplete or inaccurate.
Deletion
The right to request deletion of your personal information in certain circumstances.
Restriction of processing
The right to request that processing of your information be limited in certain cases.
Objection
The right to object to your information being used for marketing purposes and to stop receiving marketing communications.
Portability
The right to receive the information you have provided in a structured, machine-readable format.
Protection of minors
99zz is entirely an adults-only platform. We do not knowingly collect information from anyone under the age of 21, and we do not permit them to use our services.
If we become aware that a minor has used our platform, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please let us know at [email protected].
Policy changes and updates
99zz reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:
- The updated policy will be published on this page and the "Last updated" date will be changed.
- For significant changes, you may be notified directly by email.
- If you continue using the service after any changes, you will be considered to have agreed to the new policy.
We therefore recommend that you visit this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any of your rights related to your information, please contact the 99zz support team: